1. Head of APAC Vendor Management Operations, Global Customer Experience (GCE)
Tarikh tutup permohonan pada 15 Februari 2016
Lokasi : Kuala Lumpur
Sektor : Swasta
- Manage KPIs (service levels, customer satisfaction) in a fast-paced and complex environment across multiple disciplines and time zones.
- Drive ongoing service improvements and projects involving quantitative analysis, industry research and strategy development.
- Drive world-class operations to provide superior customer experience across segments. Drive efficiency and business growth effectiveness through making our customers successful.
- Provide a clear and compelling vision for Google Customer Experience Vendor Operations and represent the Customer Experience team in senior leadership engagements with Googlers and customers.
- Manage and coach high-performing teams to develop product and troubleshooting consultation skills.
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